Online Mediation: Is It as Effective as In-Person Sessions?

The COVID-19 pandemic changed many aspects of daily life—including how we resolve family disputes. What began as a necessity has now become a convenient, flexible option: online mediation. But many people still wonder: Is it as effective as meeting face-to-face? The short answer: Yes—for most cases.

Online mediation, typically conducted via Zoom or another secure platform, offers the same structured, confidential process as in-person sessions. Mediators are trained to facilitate discussions just as effectively on screen, and many clients appreciate the comfort of participating from home.

Benefits of Online Mediation

• Accessibility: Ideal for clients in different locations or with mobility challenges
• Reduced Stress: Being in a familiar space can make tough conversations easier
• Flexible Scheduling: Easier to find time for sessions around work or childcare
• Cost-Effective: No travel or room hire expenses

When In-Person May Be Better

In some high-conflict or emotionally sensitive cases, in-person mediation can offer more connection and clarity. It may also help when technology is a barrier. However, online “shuttle” mediation, where parties are in separate virtual rooms, can effectively manage tension while maintaining distance and comfort.

Is It Right for You?

Online mediation is a safe, effective option for most separating couples or families – especially when convenience, time, or distances are factors. If you’re unsure, we’re happy to discuss which approach would suit your situation best.

With the right support, resolution is possible—whether you’re across the table or across a screen.